Shipping policy

Shipping Policy

Thank you for choosing Eleanora — where beauty meets quality and every order is handled with care. We appreciate your trust in us and want to ensure that you have a smooth and transparent shipping experience from start to finish.

Order Processing Time

All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. During high-volume periods such as holidays, sales, or special promotions, processing times may be extended by an additional 1–2 business days.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking details so you can follow your package every step of the way.

Shipping Timeframe

After your order has been processed, the standard shipping timeframe is approximately 7 to 10 business days. This does not include weekends or holidays and begins once your order has been handed off to the courier.

Please note that while we do our best to deliver within this window, actual delivery times may vary depending on your location, local postal service delays, customs clearance (for international orders), and other unforeseen circumstances.

Shipping Carriers

We partner with reliable shipping carriers to ensure your package arrives safely and on time. Tracking numbers will be provided via email once your order is shipped. Please allow up to 48 hours for the tracking link to update in the system.

Shipping Costs

Shipping rates are calculated at checkout based on your location and the weight of your order. Occasionally, we may offer free shipping promotions. Keep an eye out by subscribing to our email list for the latest updates and exclusive offers.

Shipping Locations

We currently ship to the United States and select international destinations. If your country is not listed at checkout, feel free to contact us and we’ll do our best to accommodate your request.

Wrong Address Disclaimer

Please double-check your shipping information before placing an order. We are not responsible for items not received due to an incorrect or incomplete shipping address provided at checkout. If you realize there's a mistake, contact us immediately at support@eleanora.store and we’ll do our best to make the correction before your order ships.

Lost, Stolen, or Damaged Packages

While we take every precaution to ensure safe delivery, Eleanora is not responsible for packages that are lost or stolen after confirmed delivery. If your package is marked as delivered but you haven’t received it, please check with your local post office or neighbors first. If the issue persists, reach out to us and we’ll assist you in filing a claim with the courier.

For any items damaged in transit, please contact us within 7 days of receiving your order, along with photos of the damaged item(s), and we’ll gladly work to resolve the issue — whether that’s sending a replacement or issuing a refund.

Delays Due to External Factors

We are not responsible for delays caused by factors beyond our control such as natural disasters, carrier delays, customs clearance, or strikes. However, we’re always here to help and will do our best to support you through any shipping-related issues.